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Patient Guide

Patient Guide

Helpful Information

To read the patient guide in English, please click here.

Para leer la guía para pacientes en Español, por favor haga clic aquí.

Caring for Your Child

Our staff will check in on your child hourly during the day and every two hours at night, which we call “rounding.” We will ask about your needs and your child’s comfort related to the five “P’s”—pain, potty, position, play and/or parental concerns.


A visitor is someone other than the parent or guardian. Visiting hours are from noon to 9:00 pm every day. All child visitors must be supervised by an adult at all times. To protect our patients, we request that you do not visit if you are feeling ill. Because parents are part of the child’s care team, we allow one family member to stay with the child 24 hours a day. Please discuss any restrictions or special requests with our nursing staff.

For security reasons children are not allowed to leave their unit, not even with their parents, until they are released from the hospital.

During Your Child’s Stay

To facilitate the healing process for your child, we offer several services to enhance your experiences at CHAM.

Complimentary lunches are available to parents or guardians staying with children receiving care at the hospital. Lunches are served in the Family Learning Place Monday through Friday from 11:30 am to 2:00 pm and in the units on weekends. Please ask your nurse for details.

Families and visitors have several choices for food services.

  • CHAM Café
    Hours: Open 6:30 am–3:00 pm daily
    Options: Beverages and snacks, including coffee and sandwiches
    Location: CHAM’s lower lobby
  • Food Pavilion
    Hours: Open 6:30 am–7:00 pm daily
    Options: Hot and cold meals, snacks, fruit and beverages
    Location: Moses Campus at Montefiore’s main hospital adjacent to CHAM. Follow signs to the Silver Zone on the 2nd floor or ask a security guard for directions.
  • Vending Machines
    Available 24 hours in the lower lobby next to
    the CHAM Café

We encourage quiet rest for our patients
Please be respectful of your neighbors. Avoid loud talking, phone, TV and music noise. Please use earphones, especially in the evenings.

Comfort Services

You have access to a variety of amenities while your child is being cared for at CHAM.

  • Microwave, computers and TVs
    • Microwaves are available for families on CHAM 6, 8, 9 and 10
    • Computers are available in the Family Learning Place and CHAM 9 and 10
    • TVs are available on CHAM 9 and 10
    • The Family Lounge has comfortable seating on CHAM 9 and 10
  • Laundry facility on CHAM 8
    Available for patients and families. Please ask your nurse for more information.
  • Shower facilities on CHAM 6, 8 and 10
  • ATM on the main floor of The Spencer Foreman Pavilion near the Gun Hill Road entrance.
  • Lactation room on CHAM 8
  • Wi-Fi service is available free of charge throughout CHAM

Support Services

A hospital stay can be challenging, but CHAM offers experts and programs to help families cope. Please contact the following for more information, or ask your nurse for assistance:

  • Social Workers extension 2357 or ask your nurse
    Available to assist with discharge and provide support to you and your family.
  • Child Life Program contact via the Get Well Network or
    ask your nurse
    Helps your child cope with illness, injury and treatment with creative arts therapies, medical play and complementary healing therapies; offers a playroom, pre-hospitalization tours and special events.
  • The Family Learning Place extension 2357
    Located in the upper lobby of CHAM; offers reading materials and health education, free handouts, Internet access, peer and social support and educational events.
  • The Explainer Program extension 2275
    Engages patients and their families about the state-of-the-art technology available at the bedside and familiarizes patients with how to use the the Get Well Network, the interactive patient care system available in each patient room.
  • Hospital School extension 2139
    Available for admitted children ages five and older. Classes or bedside instruction are Monday–Friday from 9:00 am to 3:00 pm during the regular school year and are provided by the New York City Department of Education.
  • Customer Service extension 64943
  • Language Interpreters extension 64943
  • Sign Language extension 64943
  • Sabbath contact Solomon Rosenberg, 917-744-5005
    • The left elevator at CHAM stops at each floor on Sabbath and Jewish holidays
    • The Yehuda Memorial room (located in the Red Zone, 2nd Floor) and other accommodations are available for families on Sabbath.

Getting to CHAM

Public Transportation

By Subway:

#4 train to Mosholu Parkway Station. Walk north on Jerome Avenue and turn right on 208th Street. At the fork, follow 210th Street to Bainbridge Avenue.

D train to 205th Street Station. Street sign says 206th Street and Bainbridge. Walk north on Bainbridge Avenue.

By Bus:

Bronx: Bx2, B10, B16, B28, B30 and B38. Bx1 to Jerome Avenue and 210th Street. Walk east on 210th Street to Bainbridge Avenue.

Manhattan: Liberty Lines operates an express bus service from Manhattan to Bainbridge Avenue and 210th Street.
Call 718-652-8400 for schedules and stops or visit

Taxi Service

For more information, call extension 2298.



On-street parking is available. Check the street signs for rules and accessibility.


Offered from 9:00 am to 5:00 pm, Monday through Friday, at an additional cost to the current parking garage fees at the 210th Street garage. For more information, call 718-920-5691.

Montefiore Garages

Parents staying overnight are entitled to reduced parking at the Montefiore garages. Weekly parking passes are available for other visitors. Contact customer service at extension 64943 or see the unit clerk for more information.

3450 Bainbridge Avenue Enter on Wayne Avenue. Open 6:30 am–11:00 pm, Monday–Friday. Closed on weekends and major holidays. For more information and garage fees call 718-920-6306.

120 East 210th Street Enter on Rochambeau Avenue. Open 24 hours, 7 days a week. For more information and garage fees, call 718-920-5691.

Municipal Garages

3510 Jerome Avenue North of Gun Hill Road.

If you require special transportation needs, please speak to your nurse or social worker.